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Frequently Asked Questions

About our products

What do you do with the top of all those bottles?

After the wine bottles are cut, the tops along with any broken glass are recycled and used to make glass and concrete countertops by a company located in Charleston, SC. 

Are the edges of Rewined Candles safe to the touch?

Yes! Rewined Candle are cut by hand so no two candles are alike. We choose to leave the edges of our candles with a ‘rustic’ finish so that consumers really understand that the candles were once something else and given a new life rather than being discarded. There are 15 sets of hands that touch our candles from the time we receive a discarded bottle to the time we have a product that is ready to ship, so we know that the candles can be handled with no risk of injury. Some of our candles will have a slight chip in the edge of the glass and this is not only permissible but intentional. 

Is there wine in your candles?

We wish! Rewined Candles do not contain actual wine. Rather, each fragrance varietal was carefully designed to mimic the tasting notes and aromas found in different types of wine. 

 

About your order

How I can order your candles? 

Super easy! Just pick what you want to purchase and process an order. If you need step by step instructions, feel free to contact us or visit our How to shop with us site.

When is my order shipped? 

Same day or tomorrow during business days! We process all orders immediately after receiving your payment and latest in 24 hours during business days your order is shipped.

When I get my order? 

Fast! All orders are shipped from Prague, Czech Republic, EU. So please count 1-6 business days anywhere in EU. Also UK and Switzerland are super easy for us with fast delivery. 

How I can pay my order? 

As you wish! Online secured payment by your card (we are VERIFIED by VISA and MasterCard SecureCode partner), PayPal or wire. 

Are there any additional taxes or fees when I am based in EU country? 

No! Everything what you are paying on our website is just everything what you pay for your order. As everything is shipped from EU country, no additional fees or taxes are applied.

Are there any additional taxes or fees when I am from outside of EU? 

It is a little bit more complicated, but really just a bit. At first - your order is automatically with 0% VAT, you pay price without VAT. We ship your order and WE fill in a customs declarations with all information. Your order comes automatically to you with applying of your local VAT which will be charged to you by your local customs. And usually with orders circa over €175 there can be applied local duty which can be up to 8%.

Is it possible to return my order? 

We hope you like our products but in the situation when you want to return your order, just follow our site Right to cancel and we are happy to process everything. 

What to do when I fall in love with your candles? 

Just let us know! And we are happy to deliver you our candles as often as possible!:-)